Luxe Jewellery Inc. products are covered for manufacturing defects for up to one year from the date of purchase. We stand by our products and craftsmanship, and are always glad to help with any issues.
If you experience an issue with your product, please follow these steps:
1) Send us an email to firstname.lastname@example.org with your Order #, and a detailed description of the issue. Attach an image of the product as well.
2) Within 2-3 business days, we will send you a shipping label if product is approved for repair.
3) Pack the item securely, and ship it to:
Luxe Jewellery Inc., 5111 New Street, Burlington ON, L7L 1V2
Please note repairs under warranty take 4 weeks.
Thank you for choosing Luxe Jewellery.